Job openings for Customer Support Executive in Kolkata
We are looking for a Customer Support Executive to join our team in Kolkata. This is a full-time role ideal for freshers eager to start their career in customer service. You will play a crucial role in ensuring customer satisfaction and building strong relationships with clients.
**Key Responsibilities:**
- **Respond to Customer Inquiries:** You will answer questions from customers through various communication channels such as phone, email, and chat, ensuring clarity and promptness.
- **Resolve Customer Issues:** You will identify and troubleshoot customer concerns, delivering effective solutions to enhance the customer experience.
- **Maintain Customer Records:** You will keep accurate records of customer interactions and transactions in our system for future reference and analysis.
- **Provide Product Information:** You will share detailed information about our products and services, helping customers make informed decisions.
- **Gather Customer Feedback:** You will collect and document feedback from customers to identify areas for improvement within our services.
**Required Skills and Expectations:**
- Strong communication skills, both verbal and written, are essential for interacting effectively with customers.
- A customer-oriented mindset is important, as you will be focusing on ensuring customer satisfaction.
- Basic problem-solving abilities will help you address customer issues in a timely manner.
- Attention to detail is necessary for maintaining accurate records and providing precise information.
- A willingness to learn and adapt, as you will be trained to understand our products and services in depth.
- Teamwork is important since you will collaborate with team members to enhance overall service quality.
| Experience | Fresher |
| Salary | 1 Lac 25 Thousand To 1 Lac 75 Thousand P.A. |
| Industry | Marketing / Advertising / PR / Media Planning |
| Qualification | |
| Key Skills | Bengali Customer Service Customer Relationship Chat Support Good Communication Skills Customer Support Customer Handling |
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