Job openings for Customer Support Executive in Kolkata
As a Customer Support Executive, your primary role will be to assist customers with their inquiries and ensure a positive experience. You will be the first point of contact for customers seeking support.
Key Responsibilities:
- Respond to Customer Inquiries: Handle incoming calls, emails, and messages to address customer questions and issues effectively.
- Provide Product Information: Offer detailed descriptions and answers about our services and products to help customers make informed decisions.
- Troubleshoot Issues: Identify problems that customers face and guide them through the steps to resolve these issues promptly.
- Maintain Customer Records: Accurately document customer interactions and feedback in our system to ensure seamless follow-ups.
- Foster Positive Relationships: Build rapport with customers to enhance their trust and loyalty towards the brand.
- Collaborate with Teams: Work closely with other departments to address customer concerns, share feedback, and improve service delivery.
Required skills and expectations for this role include:
- Strong Communication Skills: You should be able to express ideas clearly and interact positively with customers.
- Problem-Solving Ability: You must think quickly on your feet to provide solutions to customer queries.
- Patience and Empathy: Understanding customer frustrations and addressing them calmly is crucial.
- Basic Technical Skills: Familiarity with computer systems and customer service software is beneficial.
- Team Player Attitude: You should be open to collaborating with colleagues to ensure customer satisfaction.
- Willingness to Learn: An eagerness to improve skills and knowledge about products will be important for success in this role.
| Experience | 1 - 3 Years |
| Salary | 1 Lac 50 Thousand To 1 Lac 75 Thousand P.A. |
| Industry | Marketing / Advertising / PR / Media Planning |
| Qualification | 10th Pass |
| Key Skills | Good Communication Basic Computer Skills Lead Generation Sales |
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