Job openings for Senior Customer Executive in Tagore Park Kolkata
We are looking for a Senior Customer Executive who is passionate about providing excellent support to our clients at our Tagore Park office. The ideal candidate should have 1 to 3 years of experience in customer service or a related field and be ready to take on a variety of responsibilities.
**Key Responsibilities:**
- **Client Interaction:** Handle incoming calls and emails from customers, addressing their inquiries promptly and professionally to ensure satisfaction.
- **Issue Resolution:** Identify and resolve customer issues in a timely manner, helping to create a positive experience and maintaining client trust.
- **Account Management:** Assist with the management of customer accounts, ensuring that all details are accurate and up-to-date for smooth service delivery.
- **Feedback Collection:** Gather and document customer feedback to identify areas for improvement in our processes and services.
- **Team Collaboration:** Work closely with other departments to ensure customer needs are met, fostering a spirit of teamwork and communication.
**Required Skills and Expectations:**
Candidates must demonstrate strong communication skills, both verbal and written, to effectively engage with customers. The role requires a problem-solving mindset with the ability to manage multiple tasks and prioritize effectively. A background in customer service is essential, along with the ability to work well both independently and as part of a team. Familiarity with customer relationship management (CRM) software is a plus. Candidates should be adaptable and open to feedback, with a commitment to ongoing personal and professional development.
| Experience | 1 - 3 Years |
| Salary | 1 Lac 25 Thousand To 1 Lac 75 Thousand P.A. |
| Industry | ITES / BPO / KPO / LPO / Customer Service |
| Qualification | |
| Key Skills | - Knowledge Of CRM Tools Will BE An Advantage. in Bound Out Bound Customer Calls |
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